But now the boot's on the other foot and the rules can simply be ignored. The Guardian reports:
The budget airline Ryanair today sparked a furious response from politicians and risked a consumer backlash by refusing to pay the hotel and food bills of passengers stranded by the volcanic ash cloud, in a blatant refusal to abide by strict EU consumer rules.
As Britain's skies opened for business at last after a catastrophic six-day shutdown, the carrier's chief executive, Michael O'Leary, told passengers his airline would not meet hotel and subsistence expenses incurred while they were stuck abroad. Ryanair would reimburse travellers the original price of their air fare and no more, he said.
Whoever said that the world was fair was wrong.