I recently applied to open an online savings account with the Alliance & Leicester. Alas, even before knowing how much I was prepared to invest, they asked for certified (by a solicitor, accountant, etc) copies of documents proving my identity (passport, driving licence, etc) and my address (driving licence, utility bill, etc). Original documents are not good enough; they need certified copies.
Who is doing whom a favour here? And who needs the hassle? And, no, I will not be proceeding with my application.