02 June 2007

Taking care of our data

It's just that you would expect the Bank of Scotland to have a more technologically advanced system. The Herald reports:
Financial details of thousands of bank customers have been lost in the post.
Bank of Scotland yesterday apologised to 62,000 customers after it confirmed that their mortgage details have been reported missing. A computer disc containing details of the mortgage accounts failed to reach the main credit reference agencies for a routine monthly update.
The bank said the disc, which was sent in the normal post with Royal Mail, has been reported as a lost item but claimed it was "almost impossible" that any financial fraud could be committed with the limited information held on the disc.
It contains the names, addresses, dates of birth and mortgage account numbers of each customer, but does not include bank account details, PINs, passwords or bank transaction information.
The bank said there was no suggestion that the disc had been stolen and that it appears to have been lost in the post.
To do a monthly download on to a disc and then to send it through the mail, via 'normal post', seems extraordinarily old-fashioned, not to say careless. Maybe they are not as clever as they think they are.

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