05 September 2012

The customer is always right

How to win friends and influence people:
Ryanair's chief executive has lambasted a passenger who took to Facebook to complain about being charged for printing out five boarding passes, branding her "an idiot".
After a flight last month from Alicante to Bristol, Suzy McLeod of Newbury took to Facebook to vent her anger at paying €60 each for boarding passes for herself, her parents and her two children. "I had to pay €300 for them to print out a piece of paper," she wrote.
Mr O'Leary said that 99.98 per cent of Ryanair passengers print their boarding passes in advance: "To those who don't, we say quite politely: 'Bugger off' ". He added that Ms McLeod had written to him requesting compensation and "a gesture of goodwill", and he had responded by saying: "It was your fuck-up".
Utterly charming.

1 comment:

Micahel Bishop said...

But O'Leary is quite right. Ryanair rules are simple, straightforward and easy to comply with. Why should numbskull think it shouldn't apply to them.