Ryanair's chief executive has lambasted a passenger who took to Facebook to complain about being charged for printing out five boarding passes, branding her "an idiot".
After a flight last month from Alicante to Bristol, Suzy McLeod of Newbury took to Facebook to vent her anger at paying €60 each for boarding passes for herself, her parents and her two children. "I had to pay €300 for them to print out a piece of paper," she wrote.
Mr O'Leary said that 99.98 per cent of Ryanair passengers print their boarding passes in advance: "To those who don't, we say quite politely: 'Bugger off' ". He added that Ms McLeod had written to him requesting compensation and "a gesture of goodwill", and he had responded by saying: "It was your fuck-up".